Schedule Service

Appliance Repair Services

Appliance Protection Plan

Agreement

APPLIANCE PROTECTION PLAN AGREEMENT

  • This contract is between Appliance GrandMasters (the “Business”) and [Client’s Name] (the “Client”) dated [Date].
  • This agreement covers single-family homes, apartments, condominiums/townhomes, and mobile homes under 6,000 square feet.
  • Coverage is for owned or rented residential property, not commercial property or premises converted into a business.

TERMS & CONDITIONS

1.- COVERAGE OVERVIEW

1.1 Coverage includes only the items stated as covered, excluding all others, and is subject to the limitations, exclusions, and provisions stated in this agreement. For your specific coverage and selections, which are incorporated into this document by reference. Please read your agreement carefully.

1.2 Coverage under this agreement includes normal wear and tear malfunctions during the agreement term. Coverage under this agreement does not include malfunctions of covered items resulting from the following situations prior to and during the contract term:

  • Insufficient or null maintenance, rust, corrosion, or sediment.
  • Improper installations, repairs, or modifications.
  • Undetectable pre-existing conditions that could not have been detected by a visual inspection and/or simple mechanical test. A visual inspection of the covered item verifies that it appears structurally intact and without damage or missing parts that would indicate inoperability. A simple mechanical test is defined as turning the item on and off to ensure that it is operational. While turned on, the item should operate without causing damage, irregular sounds, smoke, or other abnormal outcomes.

1.3 When completing a service agreement repair, Appliance GrandMasters will cover the cost for:

  • Parts
  • Labor
  • Dismantle, or removal of defective equipment.
  • Recapture, reclaim, and disposal of refrigerant when needed.

1.4 The covered items must be:

  • Properly installed for diagnosis within the home or garage.
  • Have a proper electricity supply.
  • Have a proper water supply.
  • Have a proper drain system for washers, dishwashers, and garbage disposals.

1.5 For covered malfunctions, unless otherwise specified in this agreement, Appliance GrandMasters will repair the covered item. Appliance GrandMasters has the sole right to determine, according to the terms of this agreement, whether a covered item is considered non-repairable. When making repairs, Appliance GrandMasters reserves the right to rebuild existing parts or components.

1.6 A unit can only be considered non-repairable after 4 unsuccessful attempts to fix it have been made. If a replacement is needed, the case will be placed into replacement options. Appliance GrandMasters will offer a $500 credit towards a brand new replacement. If this $500 credit is used or applied at Appliance GM Superstore, the customer will receive an additional $150 credit towards the new replacement. Appliance GrandMasters will be responsible for disposing of the old appliances and installing the new one free of charge.

1.7 This agreement covers single-family homes, apartments, condominiums/townhomes, and mobile homes under 6,000 square feet.

Coverage is for owned or rented residential property, not commercial property or premises converted into a business.

2.- CONTRACT TERM AND PLAN FEE

  • Plan Service Duration: By entering into an agreement with us, you understand and agree that the standard term of all of our plans is one full year. 
  • Annual Billing: Appliance GrandMasters requires the plan be paid in full upfront.
  • The price for the SILVER Service Agreement is $325 per year. The service fee for this plan is $99 per service request per appliance. -Plan does not cover high-end appliances.
  • The price for the GOLD Service Agreement is $475 per year. The service fee for this plan is $39 per service request per appliance. -Plan does not cover high-end appliances.
  • The price for the PLATINUM Service Agreement is $595 per year . The service fee for this plan is $0 per service request.
    • Optional Coverage: High-End Appliances for additional $300/year fee.

2.1 FIRST YEAR CUSTOMER

First Year Customer agreement term begins on the date the Agreement is signed and continues for one year from that date (unless Appliance GrandMasters approves an alternative agreement term in writing).

2.2 RENEWAL CUSTOMER

Renewal Customer is an existing Appliance GrandMasters customer whose agreement has been offered to renew. Renewal Customer agreement term begins upon expiration of the previous agreement term and continues for one year (unless Appliance GrandMasters approves an alternative agreement term in writing). The plan must be renewed before the expiration date. If the plan expires, there is a 6-month waiting period before the customer can renew or acquire a Service Agreement plan again.

2.3 TRANSFER OF OWNERSHIP

If the covered property changes ownership during the agreement term, you are required to call our office or send us an email to transfer coverage to the new owner. The agreement covers the appliances listed with matching model and serial numbers.

Payment methods

Payment will be made to the Business via cash, check, an approved payment card, or by any other payment method determined by the Business.

3.- REQUESTING SERVICE

3.1 Appliance GrandMasters must be notified as soon as the malfunction is discovered and prior to the expiration of the agreement term.

3.2 Appliance GrandMasters will accept service requests via phone (864-513-1828) from Monday to Friday from 9 am – 5 pm, or via our website at www.appliancegm.com/contact.

3.3 Appliance GrandMasters will not provide service until all past due Agreement Fees are paid in full.

3.4 Appliance GrandMasters will not reimburse for services performed by another vendor without its prior approval.

3.5 Appliance GrandMasters has the right to decide if an appliance replacement is the most cost-effective option.

3.6 The services will be initiated under normal circumstances within at least 24 hours after your service request is made to Appliance GrandMasters.

3.7 Appliance GrandMasters will contact you directly to schedule and confirm the service appointment. If the appointment is not confirmed by the morning of the date the service is scheduled, the appointment might be rescheduled due to non-confirmation. The appointment will be scheduled for service to be performed during normal business hours (9:00 am – 5:00 pm) Monday to Friday. After-hour service is available for an additional $49 After Hour Fee, when available. This fee goes towards technician overtime compensation.

3.8 Appliance GrandMasters will determine which service requests are considered an emergency and will make reasonable efforts to expedite emergency service for the same day when possible. If not possible the same day, it will be scheduled for the next available business day.

3.9 Appliance GrandMasters will accept any request to expedite scheduling of non-emergency service only when there is availability.

In the event that Appliance GrandMasters informs you the malfunction is not covered under this agreement, you can request an estimate for the non-covered repairs.

4.- OPTIONAL ROUTINE MAINTENANCE

4.1 Appliance GrandMasters offers discounted routine maintenance per year at a price of $350. If the consumer wishes to schedule a second maintenance service within the next 6 months, a discounted price would be $250. This maintenance routine includes:

  • Dryer Vent Cleaning – 
  • Dryer Inside Deep cleaning  + Diagnostics Cycle
  • Stovetop – Wiring Harness and Electronics clean up with contact cleaner + Diagnostics Cycle. Optional Drip Pans Replacement (Parts not covered)
  • Stove – Wiring Harness and Electronics clean up with contact cleaner + Diagnostics Cycle 
  • Refrigerator – Condenser coils cleaning, drain pipe cleaning, filter, and air replacement (parts sold separately) + Diagnostics 
  • Dishwasher – Internal tub Affresh cleaning. Diagnostics Cycle 
  • Garbage Disposal Affresh Cleaning 
  • Washer – Inner Affresh cleaning cycle. Internal drain system cleaning if needed. + Diagnostics 

5.- APPLIANCE PLAN COVERAGE / NON- COVERAGE

5.1 REFRIGERATORS (One Refrigerator per household)

  • COVERED: All components and parts, except the water filter. (One Refrigerator per household)
  • NOT COVERED: Built-in Refrigerator, High-End Refrigerator, Wine coolers.

5.2 CLOTHES WASHERS (One Washer per household)

  • COVERED: All components and parts.
  • NOT COVERED: Coin-operated washers

5.3 CLOTHES ELECTRIC DRYERS (One Dryer per household)

  • COVERED: All components and parts.
  • NOT COVERED: Coin-operated dryers

5.4 RANGES/OVENS/COOKTOPS ELECTRIC (One Unit per household)

  • COVERED: All components and parts.
  • NOT COVERED: Induction Ranges

5.5 DISHWASHERS

  • COVERED: All components and parts.

5.6 OVER THE RANGE MICROWAVE

  • COVERED: All components and parts.
  • NOT COVERED: Top Counter Microwaves

5.7 GARBAGE DISPOSALS

  • COVERED: All components and parts.

5.8 APPLIANCE RECYCLING AND DISPOSAL if needed COVERAGE

6.- WHEN DOES COVERAGE BEGINS 

6.1 Coverage starts 30 days after the Agreement fee has been paid in full. A prior inspection or form submission by the customer is required to obtain the following information regarding the appliances.

  • Type
  • Brand
  • Model Number
  • Serial Number

6.2 This information is to be included in your Customer File, and only those will be covered by this agreement, unless a replacement has been made during the term of the agreement.

6.3 Our coverage only includes brands that are published on our website. High Ends Brands are only covered by the Platinum plan with the additional fee. To view a complete list, you can visit: appliancegm.com/appliance-brands-we-service.

7.- LIMITATIONS AND EXCLUSIONS

7.1 The following limitations and exclusions apply: 

7.2 General Exclusions from Coverage Except as otherwise specified in this contract, Appliance GrandMasters is not responsible or liable for:

  • Providing or closing access to covered items.
  • Costs of construction, carpentry, or other modifications necessary to remove, relocate, or install equipment.
  • Restoration of any wall or floor coverings, cabinets, countertops, tiling, paint, or the like.
  • You may be charged an additional fee if cranes or lifting equipment are needed to install or remove any equipment.
  • Appliance GrandMasters is not responsible or liable for repairs or replacements when the malfunction is due to misuse, abuse, or mistreatment, including but not limited to, removal of parts and damage by people, pests, or pets.
  • Accidents, fire, freezing, water damage, electrical failure or surge, or excessive or inadequate water pressure.
  • Lightning, mud, earthquake, soil movement, storms, or acts of God.
  • Appliance GrandMasters is not responsible or liable for performing service, or paying remediation costs, involving hazardous or toxic materials.
  • In regard to mold, mildew, bio-organic growth, rot, fungus, or pest damage, Appliance GrandMasters is not responsible or liable for damages from such causes, diagnosis, removal, or remediation of such conditions, or repairs or replacements needed by such causes.

8.- SPECIFIC EXCLUSIONS FROM COVERAGE

8.1 The following exclusions apply to parts cost coverage only. Labor costs will be covered by Appliance GrandMasters:

  • Refrigerators:
    • Expired Filters.
    • Clogged filter housings due to expired filters.
    • Missing or broken shelves.
    • Light bulb replacement.
    • Door hinge bent by misusage by the consumer.
    • Cosmetic issues such as scratches or dents.
  • Dishwashers:
    • Dented or scratched inner tub.
    • Door hinge dented by misusage by the consumer.
    • Cosmetic issues.
  • Stoves / Ranges:
    • Drip pans replacements.
    • Broken glass top or oven door glass caused by misusage by the consumer.
    • Broken Oven Door glasses caused by misusage by the consumer.
    • Oven light bulb replacement.
    • Cosmetic issues.
  • Microwave:
    • Light bulb replacements.
    • Filter replacements.
    • Broken door handle caused by misuse by the consumer.
    • Cosmetic issues.
  • Washers:
    • Light Bulb replacement.
    • Cosmetic issues.
  • Dryers:
    • Light Bulb Replacement.
    • Dryer Vent Hose or cleaning.
    • Cosmetic issues.

8.2 Coverage Exceptions Applicable to Certain Breakdowns. Appliance GrandMasters is not responsible or liable for repairs or replacements when the malfunction is due to:

  • Misuse, abuse, or mistreatment, including but not limited to, removal of parts and damage by people, pests, or pets.
  • Accidents, fire, freezing, water damage, electrical failure or surge, or excessive or inadequate water pressure.
  • Lightning, mud, earthquake, soil movement, storms, or acts of God.

9.- GENERAL LIMITATIONS OF LIABILITY

9.1 Appliance GrandMasters is not responsible or liable for secondary, incidental, and/or consequential loss or damage resulting from the malfunction of any covered item or delay in providing or failure to provide repair or replacement of such item, including but not limited to food spoilage, loss of income, utility bills, additional living expenses, personal and/or property damage.

9.2 Appliance GrandMasters is not responsible or liable for any delay in service or failure to provide service caused by conditions beyond Appliance GrandMasters’s control.

9.3 In the event you threaten to harm or actually harm the safety or well-being of:

  • Appliance GrandMasters,
  • Any employee of Appliance GrandMasters, or
  • Any property of Appliance GrandMasters,
    • you will be in breach of this agreement. In the event you breach this or any other obligation under this agreement, Appliance GrandMasters may refuse to provide service to you and may cancel this agreement with no refund.

10.- CANCELLATION

10.1 This contract may be canceled by Appliance GrandMasters for the following reasons: 

  • (a) Nonpayment of contract fees or other breach of this contract by the customer. 
  • (b) Fraud or misrepresentation by the customer and/or customer representative of facts material to Appliance GrandMasters’s issuance of this contract. 
  • (c) A change in laws or regulations that has a material effect on the business of Appliance GrandMasters or the ability to fulfill its obligations under this contract.

10.2 The customer may cancel the renewal of this Agreement with at least 30 days’ notice from the expiration date.


11.- Modifications and Authority to Sign

11.1 The Client and the Business must agree to any changes to this contract in writing.

11.2 Each party has the authority to enter into this Contract and to perform all of its obligations under this Contract.

12.- Signatures

12.1 This contract may be signed electronically or in hard copy. If signed in hard copy, it must be returned to the Business for a valid record. Electronic signatures count as original for all purposes.

12.2 By typing their names as signatures below, both parties agree to the terms and provisions of this agreement.