CUSTOMER AND ENROLLMENT INFORMATION

Provider: Appliance GrandMasters (“Appliance GrandMasters,” “AGM,” “we,” “us,” or “Provider”)
Business Address: 2421 New Easley Highway, Greenville, South Carolina 29611
Service Phone: (864) 513-1828

The customer purchasing or enrolling in the Appliance Protection Plan is referred to as the “Customer,” “you,” or “Service Agreement Holder.”

The Customer’s enrollment confirmation, checkout record, payment record, registered-appliance record, and any customer-specific plan schedule issued by Appliance GrandMasters are collectively referred to as the “Enrollment Record.”

The Enrollment Record may identify:

• Customer name and covered property;

• selected Protection Plan;

• annual or monthly payment option;

• applicable plan fee;

• applicable service fee;

• Enrollment Date;

• Agreement Effective Date;

• Coverage Start Date;

• Coverage Expiration Date;

• registered covered appliances;

• approved high-end coverage, if applicable; and

• any promotional benefit specifically applicable to the Customer.

Customer-specific amounts, dates, plan selections, and promotional benefits expressly identified in the Enrollment Record are incorporated into this Agreement.

All coverage remains subject to the eligibility requirements, limitations, exclusions, and other provisions of this Agreement.

IMPORTANT PURCHASE DISCLOSURE

Purchasing an Appliance GrandMasters Appliance Protection Plan is optional.

Purchase of this Service Agreement is not required to purchase or obtain financing for any appliance.

1. COVERAGE OVERVIEW

1.1 Covered Service

Coverage includes only appliances and services expressly covered by this Agreement and registered under the Customer’s Enrollment Record. All coverage is subject to the limitations, exclusions, eligibility requirements, service fees, and other provisions contained in this Agreement.

Customers should review the complete Agreement and their Enrollment Record to determine their specific coverage.

1.2 Normal Wear and Tear; Pre-Existing and Other Conditions

Coverage under this Agreement is intended for eligible malfunctions resulting from normal wear and tear during the applicable coverage period.

Coverage does not include a malfunction caused by or resulting from conditions existing before coverage begins or from conditions excluded by this Agreement, including:

• insufficient or lack of maintenance;

• rust, corrosion, or sediment;

• improper installation;

• improper previous repairs;

• unauthorized modifications; or

• pre-existing conditions, including conditions that may not have been detectable through a visual inspection or simple mechanical test.

For purposes of this provision, a visual inspection considers whether the appliance appears structurally intact and whether visible damage or missing parts indicate inoperability. A simple mechanical test may include operating the appliance sufficiently to determine whether it functions without abnormal sounds, smoke, visible damage, or other obvious abnormal conditions.

1.3 Covered Repair Costs

For an eligible covered repair, Appliance GrandMasters will cover qualifying costs for:

• covered parts;

• covered labor;

• dismantling or removal of defective covered components; and

• recapture, reclaiming, and disposal of refrigerant when required for the covered repair.

Coverage is subject to all appliance-specific exclusions and limitations contained in this Agreement.

1.4 Conditions Required for Service

Covered appliances must be reasonably accessible and properly installed for diagnosis within the home or garage.

Where applicable, the Customer is responsible for providing:

• a proper electrical supply;

• a proper water supply;

• a proper drain system;

• safe and reasonable access to the appliance; and

• operating conditions reasonably necessary for diagnosis and service.

1.5 Repair Determination

For covered malfunctions, Appliance GrandMasters will determine whether repair is appropriate under the terms of this Agreement.

Appliance GrandMasters may use new, rebuilt, remanufactured, or otherwise serviceable components when appropriate, provided the repair satisfies the covered-service obligation under this Agreement.

Appliance GrandMasters retains the right to determine whether a covered appliance is repairable or qualifies for Replacement Assistance under Section 1.6.

1.6 Replacement Assistance

A covered appliance may be considered non-repairable after four unsuccessful attempts to repair it have been made, unless Appliance GrandMasters determines otherwise under the terms of this Agreement.

If a covered appliance qualifies for replacement, Appliance GrandMasters will provide a $500 credit toward a new replacement appliance.

If the $500 replacement credit is used at Appliance GM Superstore, the Customer will receive an additional $150 credit, for a total eligible replacement credit of $650.

For an eligible replacement obtained through Appliance GM Superstore, Appliance GrandMasters will provide standard delivery, standard installation, and haul-away/disposal of the replaced appliance at no additional charge, subject to the access, construction, modification, installation, lifting-equipment, and other limitations and exclusions contained in this Agreement.

Replacement Assistance does not expand coverage to costs or conditions otherwise excluded by this Agreement.

1.7 Eligible Property

This Agreement is intended for qualifying residential property, including:

• single-family homes;

• apartments;

• condominiums or townhomes; and

• mobile homes,

provided the covered residence is under 6,000 square feet.

This Agreement is for residential property and does not provide coverage for commercial property or premises operated or converted primarily for business purposes.

2. CONTRACT TERM, PLAN FEES, AND PAYMENT

2.1 Standard Plan Duration

The standard Appliance Protection Plan term is twelve (12) months, unless an approved promotional extension applies or a different term is expressly stated in the Customer’s Enrollment Record.

For a first-year Customer, the Agreement term begins on the Agreement Effective Date reflected in AGM’s records and continues through the applicable expiration date.

The Customer’s Coverage Start Date is governed separately by Section 5 and may occur after the Agreement Effective Date.

Where the Enrollment Record states a specific Agreement Effective Date, Coverage Start Date, or Coverage Expiration Date, the customer-specific dates contained in that record control.

2.2 Promotional Plan Duration

Eligible Gold and Platinum enrollments may receive Appliance GrandMasters’ 13 Months for the Price of 12 promotional benefit.

Under the promotion, one additional month of plan coverage is provided at no additional plan fee.

The Customer’s promotional eligibility and applicable Coverage Expiration Date must be reflected in the Enrollment Record.

A promotional extension does not apply unless the Customer’s enrollment, checkout confirmation, or other written AGM record expressly identifies the promotion.

The exact date calculation used for an eligible promotional enrollment—including the interaction among the Enrollment Date, Agreement Effective Date, Coverage Start Date, standard term, payment schedule, and promotional month—remains subject to the customer-specific dates reflected in the Enrollment Record.

Promotional Monthly Billing

Where an eligible Gold or Platinum monthly enrollment expressly identifies a first-month-free promotional payment benefit, Appliance GrandMasters will honor the promotional billing benefit shown in the Customer’s Enrollment Record.

The applicable payment schedule, Coverage Start Date, and Coverage Expiration Date remain separate customer-specific terms and will be reflected in AGM’s records.

The promotional billing benefit does not create any additional coverage or benefit beyond what is expressly stated in the Enrollment Record and this Agreement.

2.3 Silver Protection Plan

Annual Plan Fee: $325
Monthly Payment Option: $29.95 per month
Service Fee: $99 per covered service visit

The Silver Protection Plan does not include high-end appliance coverage.

No 13th-month promotional extension is included with Silver unless Appliance GrandMasters expressly provides a separate written promotion in the Customer’s Enrollment Record.

2.4 Gold Protection Plan

Annual Plan Fee: $575
Monthly Payment Option: $52.95 per month
Service Fee: $49 per covered service visit

The Gold Protection Plan does not include high-end appliance coverage.

Eligible Gold enrollments may include the 13 Months for the Price of 12 promotional benefit.

2.5 Platinum Protection Plan

Annual Plan Fee: $695
Monthly Payment Option: $69.95 per month
Service Fee: $0 per covered service visit

Eligible Platinum enrollments may include the 13 Months for the Price of 12 promotional benefit.

Optional high-end appliance coverage remains available with the Platinum Protection Plan for an additional $300 annual fee, subject to the high-end appliance eligibility requirements, appliance-specific exclusions, and Customer’s Enrollment Record.

Unless specifically approved otherwise in writing by Appliance GrandMasters, existing appliance-specific exclusions remain applicable even where high-end coverage has been purchased.

2.6 Service Fee

Where applicable, the Customer must pay the service fee associated with the selected plan for each covered service visit.

A separately scheduled or separately dispatched technician visit constitutes a separate service visit.

Whether multiple registered appliances can be evaluated during the same appointment is subject to Appliance GrandMasters’ scheduling, technician capacity, appliance condition, and authorization.

A plan’s service fee does not include separately identified charges that are expressly excluded from plan coverage, including applicable after-hours charges or non-covered work.

2.7 Monthly Billing

Customers selecting a monthly payment option authorize Appliance GrandMasters and its payment processor to make recurring monthly charges according to the payment schedule provided at enrollment.

Monthly-billed Customers must keep all required Agreement payments current.

Appliance GrandMasters is not required to provide covered service while amounts due under the Agreement are past due.

Suspension of covered service for past-due amounts does not waive amounts otherwise owed or change the Agreement’s expiration date unless Appliance GrandMasters agrees otherwise in writing or applicable law requires otherwise.

No late fee, grace period, or other additional payment penalty is created by this Agreement unless separately disclosed and legally permitted.

2.8 Payment Methods

Payment may be made using an approved payment card or any other payment method accepted by Appliance GrandMasters.

2.9 Renewal Customer and Lapsed Agreements

A renewal Customer is an existing Appliance GrandMasters Protection Plan customer whose Agreement has been offered for renewal.

Unless otherwise stated in a renewal Enrollment Record, the renewed Agreement term begins upon expiration of the previous Agreement.

The Agreement must presently be renewed before its expiration date.

Under the current policy, if an Agreement expires before renewal, a six-month waiting period applies before the Customer may renew or acquire another Appliance Protection Plan.

This six-month lapse rule is being retained in this interim revision pending further ownership review.

2.10 Automatic Renewal

This Agreement does not by itself create an automatic-renewal obligation unless automatic renewal is expressly authorized and identified in the Customer’s Enrollment Record or other written enrollment authorization.

Any automatic-renewal process used by Appliance GrandMasters is subject to applicable state law, required advance notices, and legally required cancellation procedures.

3. REQUESTING SERVICE

3.1 Reporting a Malfunction

The Customer must notify Appliance GrandMasters as soon as reasonably possible after discovering a malfunction and before the applicable coverage period expires.

3.2 How to Request Service

Service may be requested by calling (864) 513-1828 during normal business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m., or through an authorized service-request method made available by Appliance GrandMasters.

3.3 Account Must Be Current

Customers enrolled through a monthly payment option must keep their account current.

Appliance GrandMasters is not required to provide covered service while required Agreement payments are past due.

3.4 Unauthorized Third-Party Service

Appliance GrandMasters will not reimburse repairs, diagnosis, parts, labor, or other services performed by another vendor without Appliance GrandMasters’ prior approval, except where applicable law expressly requires otherwise.

3.5 Repair or Replacement Determination

Appliance GrandMasters retains the right to determine whether continued repair or Replacement Assistance is appropriate under this Agreement.

Any replacement determination is subject to Section 1.6 and the applicable eligibility requirements.

3.6 Scheduling and Response Times

General service appointments are scheduled based on technician availability, Customer availability, location, business hours, parts availability, access to the covered appliance, weather, and other operational conditions.

Except for a plan-specific response benefit that is expressly defined in written customer-specific terms, this general scheduling provision does not guarantee:

• technician arrival within a specified number of hours;

• diagnosis within a specified number of hours;

• completion of repair within a specified number of hours; or

• availability of required parts within a specified period.

Platinum Response Benefit: Appliance GrandMasters presently markets an additional response benefit for qualifying Platinum enrollments. The final definition of “24-hour response,” applicable hours, exceptions, and any remedy associated with that benefit remains pending ownership approval.

Accordingly, the benefit must be defined in written plan-specific or promotional terms before it is relied upon to establish a particular technician-arrival or repair-completion obligation.

3.7 Appointment Confirmation and After-Hours Service

Appliance GrandMasters will contact the Customer to schedule and confirm service.

If an appointment is not confirmed when requested, Appliance GrandMasters may reschedule the appointment.

Normal service hours are generally Monday through Friday, 9:00 a.m. to 5:00 p.m.

After-hours service may be available for an additional $49 After-Hours Fee when Appliance GrandMasters has after-hours availability.

The After-Hours Fee is separate from any Silver, Gold, or Platinum service fee.

3.8 Emergency Requests

Appliance GrandMasters will determine which service requests are treated as emergencies and will make reasonable efforts to expedite an emergency service request when operationally possible.

Same-day service is not guaranteed unless expressly stated in a separate written benefit applicable to the Customer.

3.9 Expedited Non-Emergency Service

Requests to expedite non-emergency service may be accepted when scheduling availability permits.

3.10 Non-Covered Repairs

If Appliance GrandMasters determines that a malfunction is not covered under this Agreement, the Customer may request a separate estimate for non-covered diagnostic or repair work.

4. APPLIANCE PLAN COVERAGE AND NON-COVERAGE

Only properly registered, eligible appliances are covered.

The following appliance categories and current quantity limitations remain in effect unless the Customer’s Enrollment Record expressly provides otherwise.

4.1 Refrigerators

Quantity Limit: One refrigerator per household.

Covered: Qualifying components and parts, except items specifically excluded below or elsewhere in this Agreement.

Not Covered:

• water filters;

• built-in refrigerators;

• high-end refrigerators unless separately eligible under an approved Platinum High-End option;

• wine coolers; and

• other excluded components or conditions identified in this Agreement.

The current built-in-refrigerator exclusion remains in force unless Appliance GrandMasters expressly approves otherwise in the Customer’s Enrollment Record.

4.2 Clothes Washers

Quantity Limit: One washer per household.

Covered: Qualifying components and parts.

Not Covered: Coin-operated washers and other exclusions stated in this Agreement.

4.3 Clothes Electric Dryers

Quantity Limit: One electric dryer per household.

Covered: Qualifying components and parts.

Not Covered: Coin-operated dryers and other exclusions stated in this Agreement.

This interim Agreement does not expand this category to gas dryers unless Appliance GrandMasters expressly approves such coverage in writing.

4.4 Electric Ranges, Ovens, and Cooktops

Quantity Limit: One unit per household.

Covered: Qualifying components and parts.

Not Covered: Induction ranges and other exclusions stated in this Agreement.

The existing induction-range exclusion remains in effect pending further ownership review.

4.5 Dishwashers

Covered: Qualifying components and parts, subject to this Agreement’s exclusions.

4.6 Over-the-Range Microwaves

Covered: Qualifying components and parts.

Not Covered: Countertop microwaves and other exclusions stated in this Agreement.

4.7 Garbage Disposals

Covered: Qualifying components and parts, subject to this Agreement’s exclusions.

4.8 Appliance Recycling and Disposal

Where expressly included as part of a covered repair or eligible Replacement Assistance, Appliance GrandMasters may provide disposal or recycling of the replaced appliance or component.

5. WHEN COVERAGE BEGINS AND APPLIANCE REGISTRATION

5.1 Coverage Start

Coverage for a new Appliance Protection Plan begins 30 days after enrollment.

Before covered service can be provided, the Customer must complete Appliance GrandMasters’ required appliance-registration process and provide requested information, including, when available:

• appliance type;

• brand;

• model number; and

• serial number.

Only appliances properly registered in the Customer’s file and otherwise eligible under this Agreement are covered.

The 30-day waiting period does not itself determine the Customer’s promotional billing schedule or the final expiration date of an eligible promotional plan. Those customer-specific dates and payment terms will be reflected in the Enrollment Record.

5.2 Registered Appliances

Appliance information provided by the Customer will be maintained in the Customer’s Appliance GrandMasters file.

Only eligible appliances registered under this Agreement are covered unless an approved replacement appliance is added during the Agreement term.

5.3 Brand Eligibility and High-End Appliances

Coverage applies only to appliance brands eligible under Appliance GrandMasters’ Protection Plan requirements.

High-end appliances are eligible only through an applicable Platinum High-End coverage option that has been separately approved and purchased.

The current high-end surcharge is $300 annually.

The purchase of high-end coverage does not automatically override an appliance-specific exclusion unless Appliance GrandMasters expressly confirms the appliance’s eligibility in the Enrollment Record.

6. GENERAL LIMITATIONS AND EXCLUSIONS

Except where this Agreement expressly states otherwise, Appliance GrandMasters is not responsible for providing or paying for:

• opening, creating, restoring, or closing structural access to covered appliances;

• construction or carpentry;

• cabinetry, countertop, wall, flooring, tiling, painting, or similar modifications or restoration;

• modifications necessary to remove, relocate, service, deliver, or install equipment;

• cranes, lifts, or specialty lifting equipment;

• conditions caused by misuse, abuse, neglect, or mistreatment;

• damage caused by unauthorized removal or modification of parts;

• damage caused by people, pests, or pets;

• accidents;

• fire;

• freezing;

• flooding or water damage unrelated to a covered appliance failure;

• external electrical failure or power surge;

• excessive or inadequate water pressure;

• lightning;

• mud;

• earthquake;

• soil movement;

• storms;

• other events beyond Appliance GrandMasters’ reasonable control;

• hazardous or toxic-material diagnosis, removal, remediation, or associated costs;

• mold;

• mildew;

• bio-organic growth;

• rot;

• fungus;

• pest-related damage; or

• repairs or replacements required because of any excluded condition.

Where specialized access or equipment is necessary, Appliance GrandMasters may decline to perform the work or may provide a separate estimate for non-covered costs.

7. SPECIFIC EXCLUSIONS FROM PARTS COVERAGE

Unless another exclusion removes coverage entirely, the following items are excluded from parts-cost coverage. Covered labor may remain eligible when otherwise permitted under the Agreement.

7.1 Refrigerators

Excluded parts or conditions include:

• expired filters;

• filter housings clogged due to expired filters;

• missing or broken shelves;

• light bulbs;

• hinges damaged by Customer misuse; and

• cosmetic scratches, dents, or similar cosmetic conditions.

7.2 Dishwashers

Excluded parts or conditions include:

• dented or scratched inner tubs;

• door hinges damaged by misuse; and

• cosmetic damage.

7.3 Stoves, Ranges, Ovens, and Cooktops

Excluded parts or conditions include:

• drip pans;

• broken glass cooktops caused by misuse;

• broken oven-door glass caused by misuse;

• oven light bulbs; and

• cosmetic damage.

7.4 Over-the-Range Microwaves

Excluded parts or conditions include:

• light bulbs;

• filters;

• door handles damaged through misuse; and

• cosmetic damage.

7.5 Washers

Excluded parts or conditions include:

• light bulbs, where applicable; and

• cosmetic damage.

7.6 Dryers

Excluded parts or conditions include:

• light bulbs;

• dryer vent hoses;

• dryer vent cleaning; and

• cosmetic damage.

7.7 Breakdown-Cause Exclusions

Regardless of appliance category, Appliance GrandMasters is not responsible for repair or replacement where the malfunction is caused by an exclusion elsewhere in this Agreement, including misuse, abuse, accident, freezing, external water damage, electrical failure or surge, improper water pressure, severe weather, soil movement, pests, or other excluded causes.

8. GENERAL LIMITATIONS OF LIABILITY

8.1 Consequential and Incidental Damages

To the fullest extent permitted by applicable law, Appliance GrandMasters is not responsible for indirect, incidental, special, or consequential loss or damage arising from the malfunction of a covered appliance or from a delay in providing repair or replacement.

This includes, where legally permitted:

• food spoilage;

• loss of income;

• increased utility charges;

• additional living expenses; and

• other consequential losses resulting from the appliance malfunction.

Nothing in this Agreement excludes or limits liability that applicable law does not permit Appliance GrandMasters to exclude or limit.

8.2 Conditions Beyond Appliance GrandMasters’ Control

Appliance GrandMasters is not responsible for service delays or inability to perform caused by circumstances beyond its reasonable control, including parts availability, severe weather, unsafe conditions, inaccessible property, utility interruption, government action, supply disruption, or similar events.

8.3 Safety, Threats, Abuse, and Access

The Customer must provide a reasonably safe environment for Appliance GrandMasters personnel.

Threats, violence, harassment, dangerous conditions, or intentional damage involving Appliance GrandMasters, its employees, contractors, or property constitute a material violation of the Customer’s obligations under this Agreement.

Appliance GrandMasters may refuse or discontinue service where necessary to protect people or property.

Any cancellation resulting from such conduct remains subject to Section 9 and applicable state law, including any refund or notice rights that cannot legally be waived.

9. CANCELLATION AND RENEWAL

9.1 Cancellation by Appliance GrandMasters

Subject to applicable state law, Appliance GrandMasters may cancel this Agreement for:

• nonpayment of required Agreement fees;

• material misrepresentation by the Customer; or

• a substantial or direct violation of the Customer’s obligations under this Agreement where cancellation is legally permitted.

Where advance notice is required by applicable law, Appliance GrandMasters will provide the required written notice identifying the effective date and reason for cancellation.

AGM will not rely on this section to eliminate a refund, notice, or other consumer right that applicable law requires.

9.2 North Carolina Customer Cancellation

For Service Agreements sold to North Carolina Customers, the Customer may cancel this Agreement at any time after purchase.

Upon cancellation, the Customer is entitled to a pro-rata refund of the unearned Agreement fee, less:

• claims paid under the Agreement; and

• a reasonable administrative fee not exceeding ten percent (10%) of the pro-rata refund,

as required by applicable North Carolina law.

For North Carolina Customers, Appliance GrandMasters’ right to cancel is also subject to applicable North Carolina restrictions governing provider cancellation.

9.3 South Carolina Right to Return Agreement

For Service Agreements sold to South Carolina Customers, the original purchaser may return the Service Agreement:

• within twenty (20) days after the Agreement is mailed to the purchaser; or

• within ten (10) days after delivery when the Agreement is delivered to the purchaser at the time of sale.

If no claim has been made before the Agreement is returned within the applicable period, the Agreement will be void and the Customer will receive a full refund or credit of the Agreement purchase price.

This right applies only to the original purchaser and is not transferable.

Any refund required under this provision that is not paid or credited within forty-five (45) days after return of the Agreement will be subject to the penalty required by applicable South Carolina law.

9.4 Cancellation by Appliance GrandMasters — South Carolina

For a South Carolina Customer, where advance notice is required by law, Appliance GrandMasters will mail written notice at least fifteen (15) days before cancellation.

The notice will state the effective date and reason for cancellation.

Advance notice is not required where South Carolina law permits immediate cancellation, including cancellation based on:

• nonpayment of the provider fee;

• material misrepresentation by the Customer; or

• substantial breach of duties by the Customer relating to the covered appliance or its use.

9.5 Renewal Cancellation

A Customer may elect not to renew the Agreement by notifying Appliance GrandMasters before the applicable renewal deadline.

Any automatic-renewal process separately authorized by a Customer will be subject to applicable state-law notice and cancellation requirements.

10. TRANSFER OF COVERAGE

If ownership of the covered residential property changes during the Agreement term, the Customer must contact Appliance GrandMasters to request transfer of coverage.

Coverage remains tied to the appliances properly registered in the Customer file, including applicable model and serial numbers where available.

Any transfer remains subject to the eligibility requirements of this Agreement and applicable law.

11. MODIFICATIONS, RECORDS, AND AUTHORITY

11.1 Modifications

Any modification to the substantive terms of this Agreement must be made in writing by Appliance GrandMasters and accepted as required by applicable law.

A Customer-specific Enrollment Record may establish plan selection, payment option, service fee, applicable promotional benefit, registered appliances, and coverage dates without constituting an amendment to unrelated provisions of this Agreement.

11.2 Customer Information

The Customer is responsible for providing materially accurate information necessary to administer the plan, including information about covered appliances and covered property.

Material misrepresentation may affect eligibility or result in cancellation where permitted by applicable law.

11.3 Authority

Each party represents that it has the authority necessary to enter into the Agreement and perform its obligations.

12. STATE-SPECIFIC DISCLOSURES

12.1 North Carolina

For a Service Agreement sold in North Carolina:

Purchasing this Service Agreement is optional. Purchase of this Service Agreement is not required to purchase or obtain financing for an appliance.

The North Carolina cancellation rights contained in Section 9.2 apply.

12.2 South Carolina Financial-Backing Disclosure — REQUIRED BEFORE SOUTH CAROLINA USE

THIS PORTION MUST BE COMPLETED BEFORE THIS AGREEMENT IS ISSUED OR USED AS A SOUTH CAROLINA SERVICE CONTRACT.

Only the statement corresponding to Appliance GrandMasters’ verified South Carolina financial-security arrangement should appear in the issued Agreement.

Option A — Reimbursement Insurance

If AGM’s obligations are insured under qualifying reimbursement insurance, insert substantially:

“Obligations of the provider under this service contract are insured under a service contract reimbursement insurance policy.”

The issued Agreement must conspicuously identify the applicable insurer’s legal name and address.

Option B — Provider Financial Backing

If AGM is using an authorized non-insured financial-security method, insert substantially:

“Obligations of the provider under this service contract are backed by the full faith and credit of the provider.”

The issued Agreement must conspicuously identify the legal name and address of the obligated Provider.

One—and only one—of the applicable disclosures above must be selected after AGM’s actual financial-security arrangement has been confirmed.

12.3 South Carolina Department of Insurance Notice

For South Carolina Customers:

In the event of a dispute with the provider of this Agreement, you may contact the South Carolina Department of Insurance, Capitol Center, 1201 Main Street, Suite 1000, Columbia, South Carolina 29201, or by phone at (800) 768-3467.

12.4 South Carolina Automatic Renewal

If this Agreement contains or is later made subject to an automatic-renewal provision, Appliance GrandMasters will provide any advance notification and cancellation information required by applicable South Carolina law.

13. ELECTRONIC SIGNATURES AND ACKNOWLEDGMENT

13.1 Electronic and Hard-Copy Signatures

This Agreement may be accepted electronically or in hard copy where legally permitted.

Electronic signatures and electronic acceptance may be treated as originals to the extent permitted by applicable law.

13.2 Customer Acknowledgment

By accepting this Agreement, the Customer acknowledges that the Customer:

• received or had access to this Agreement;

• had the opportunity to review the Agreement before acceptance;

• understands that coverage is subject to eligibility requirements, exclusions, and limitations;

• understands the applicable service fee;

• understands that coverage for a new plan begins after the applicable waiting period stated in this Agreement;

• understands that only eligible, properly registered appliances are covered; and

• agrees to the terms of the Agreement and Customer-specific Enrollment Record.