By acquiring services from Appliance GrandMasters (“Company”), the customer (“Customer”) agrees to and acknowledges the following terms and conditions.
2.1. Labor Warranty: The Company provides a three-month warranty on labor.
2.2. Parts Warranty: The Company offers a one-year warranty on parts.
2.3. Money-Back Guarantee: In the rare event that the Company is unable to repair an appliance due to its own fault, the Customer is entitled to a money-back guarantee. This guarantee is void if any conditions outlined in Clause 3 are not met or if the Customer fails to comply with their responsibilities as specified.
3.1. The warranty covers performance issues on the appliance.
3.2. The warranty is conditional on proper use and maintenance of the appliances in a suitable environment.
The warranty does not cover damages caused by improper installation, misuse, or lack of maintenance by the Customer (e.g., failure to conduct professional vent cleaning annually).
Physical or cosmetic damages are not covered under the warranty.
The warranty is void if any party other than the Company’s designated team disassembles or accesses internal mechanics, or if the appliance is moved to a different location without notifying the Company, or if the environment is unsanitary or contaminated.
4.1. Customers are responsible to use the appliances as intended by the manufacturer.
4.2. For service calls not covered by an applicable warranty, including issues caused by user error, household conditions, or improper customer installation, the Company charges a Service Call & Diagnostic Fee.
The standard fee is $120 before applicable taxes. For standard service calls in North Carolina, the total fee is $130, including applicable taxes. The fee for high-end and commercial appliances is $169 before applicable taxes.
Applicable taxes are charged where required by law.
When the Customer approves the recommended repair, the Service Call & Diagnostic Fee is credited toward the total repair cost. This means the diagnostic fee is included in the approved repair price, not charged in addition to it.
4.3. Sales of parts are final and non-refundable.
4.4. Installation Warranty: Appliances installed by the Company are covered under a one-month installation warranty.
Warranty does not include used supplies. The Company is not liable for the failure of used parts (e.g., hoses, power cords).
6.1. The Company is not responsible for any claims under third-party warranties. Such claims must be resolved directly between the Customer and the third-party warranty provider.
6.2. Direct Payment Clause: The Company’s warranty only applies when the Customer has paid Appliance GrandMasters directly. If payment is made through another entity, the Customer’s warranty is limited to the duration and scope of the warranty provided by the manufacturer and/or the extended warranty company.
Appliance GrandMasters reserves the right to refuse labor and to change policies, terms, and conditions without prior notice.
8.1. Consent to Receive Electronic Communications: By accepting these terms and conditions, the Customer consents to receive electronic communications from Appliance GrandMasters, including but not limited to Email and SMS (text messages), regarding service updates, promotional offers, and marketing materials related to our services and products. The Customer acknowledges that opting out of receiving these communications may limit their access to certain updates, offers, or services and may risk delaying the processing of their service requests or applications.
8.2. Opt-out Option: Customers may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting Appliance GrandMasters directly. However, the Customer will still receive transactional or service-related messages necessary for the administration of their account or services received.
8.3. Data Charges and Frequency: Message and data rates may apply to SMS communications. The frequency of messages may vary, and Appliance GrandMasters will endeavor to limit the number of messages to what is deemed relevant and beneficial to the Customer.
8.4. Updating Contact Information: It is the Customer’s responsibility to keep their contact information up to date. Appliance GrandMasters is not responsible for delays or missed communications due to outdated or incorrect contact information. Customers can update their contact information through their account settings or by contacting customer service.
8.5. Compliance with Laws: All marketing communications will be sent in compliance with applicable laws and regulations. Appliance GrandMasters is committed to protecting the privacy and security of the Customer’s personal information as outlined in our Privacy Policy.
Note: The inclusion and specifics of this clause should be reviewed for compliance with local laws and regulations, especially those relating to consumer protection and electronic communications, such as GDPR in Europe or CAN-SPAM Act in the United States.
These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company operates.