Not exactly.
At Appliance GrandMasters, we’ve spent over a decade repairing everything from high-end refrigerators to everyday dryers—and if there’s one thing we’ve learned the hard way (and saved our customers from), it’s this: using OEM (Original Equipment Manufacturer) parts is always the smarter, safer choice.
In this guide, we’ll explain what OEM parts are, why they matter, and why our team is 100% committed to using them on every repair we perform.
OEM parts are made by the same manufacturer that built your appliance.
They guarantee a proper fit, reliable performance, and longer appliance lifespan.
Aftermarket or knockoff parts often cause more harm than good.
Appliance GrandMasters uses OEM parts in all repairs for warranty protection and customer trust.
Repairs with OEM parts are backed by our 1-Year Parts Warranty and 90-Day Labor Warranty.
OEM stands for Original Equipment Manufacturer. These are the exact same parts that came with your appliance when it was brand new. They’re made by the same brand that designed your washer, fridge, or oven—like GE, Whirlpool, LG, or Samsung—and they’re built to factory specs.
So, when you replace a worn-out thermostat, a broken control board, or a cracked gasket with an OEM part, you’re restoring the appliance to its intended condition—not just making a temporary fix.
Let’s be real. Aftermarket parts (or knockoffs) are cheaper—and tempting. But they often bring along hidden problems:
Poor Fit: They’re not made for your specific model and might need adjusting or forcing into place.
Lower Quality Materials: Many use plastic or subpar metals that wear out faster.
No Real Warranty: If the part fails early, you’re on your own. And it could void your appliance’s original warranty.
Short-Term Band-Aids: They might work at first—but long-term reliability is often compromised.
Imagine saving $30 on a knockoff water valve, only to have it leak and cause hundreds in water damage. We’ve seen it happen.
Here’s why we always stick to OEM parts at Appliance GrandMasters:
OEM parts are built for your exact model—down to the screw holes. No guesswork. No hacks.
They’re tested and approved by the same engineers who designed your appliance. They last longer and perform better.
Using OEM parts helps keep your manufacturer warranty valid. We also back them with our own 1-Year Parts Warranty—because we trust them.
Because they fit and function properly right out of the box, we can finish repairs faster and avoid repeat visits.
We’ve had techs called in to fix botched repairs using cheap parts. Melting wires. Leaky seals. Sensors that never calibrated right. Each of those issues could’ve been avoided by using the real part.
That’s why we invest in the right inventory—so our vans show up stocked with genuine OEM parts, not “good enough” substitutes.
Here’s how to spot the real deal:
Most of the time it comes in branded packaging from the manufacturer (GE, Whirlpool, LG, etc.)
Has an official part number (e.g., WPW10310240)
Purchased from authorized distributors (like Encompass, Marcone, or Tribles)
If someone’s charging you for a “brand-name” repair but can’t prove where the part came from—ask questions.
What it means: Frost sensor in the refrigerator section has failed.
Why it happens: This sensor prevents frost buildup in your fridge. When it’s not working, frost may form on walls, drawers, or vents. Most commonly, the sensor ages out or its wiring is compromised.
Fix it: You’ll need to test the sensor for continuity or have a professional handle it.
Difficulty: 6/10
What does OEM actually mean?
In short, it stands for Original Equipment Manufacturer. It means that the part comes from the original manufacturer.
Are OEM parts more expensive than generic parts?
Yes—but not by much. And considering they prevent extra breakdowns, water damage, and repeat repairs, they’re worth every penny.
Can I buy OEM parts myself and install them?
You can—but many parts require tools, calibration, or diagnostics you may not have. Hiring a licensed tech helps avoid safety risks.
Do OEM parts come with a warranty?
Absolutely. We offer a 1-Year
Warranty on all OEM parts, plus a 90-Day Labor Warranty for added peace of mind.
Why don’t all repair companies use OEM parts?
Some do it to cut costs or rush jobs. But at Appliance GrandMasters, we value quality over shortcuts—because our reputation depends on it.
Will using non-OEM parts void my warranty?
Maybe. Many manufacturer warranties require using OEM-certified parts, especially for sealed systems or high-end units.
When it comes to appliance repair, the part you choose matters just as much as the person installing it. That’s why we don’t cut corners. At Appliance GrandMasters, every repair we do is built on trust, transparency, and OEM quality—so your appliance lasts longer and works like it should.
Need a repair done right the first time? Call us, text us, or schedule online and experience the difference OEM parts make.
Don’t stress. Appliance GrandMasters provides professional appliance installation and repair services to keep your appliances in top condition. Let our skilled technicians handle the work, ensuring your appliances run smoothly and efficiently. Contact us today for all your appliance repair needs in Greenville.
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Our Appliance Repair & Maintenance Service Area
Greenville, Greer, Taylors, Simsponville, Mauldin, Easley, Pickes, Liberty, Pelzer, Williamston, Spartanburg, Honea Path, Belton, Piedmont, Travelers Rest, Wellford, Fountain Inn, Moore, Reidville, Duncan, Lyman, Boiling Springs, Inman, Campobello, Landrum
Formerly known as Mr. Rogers Appliances, we rebranded our appliance repair company to Appliance GrandMasters in June 2020. Since then, we have focused on developing our brand to be customer-oriented.
Fixing appliances has become a passion for us. We enjoy challenges, and we are always preparing and updating ourselves to become the very best.
We accomplish swift and top-notch service by employing efficient and friendly customer service procedures that guarantee accurate answers and solutions.
Our approach involves the careful selection and comprehensive training for the necessary skills to fulfill our customers’ needs. Through these strategies, we strive to consistently provide exceptional service.